At APEX TRADE DEALS LTD, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we offer a straightforward returns and exchanges process.

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1. Returns

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in original packaging, and in the same condition as received.
• Proof of purchase or order confirmation is required for all returns.
• Certain items, such as perishable goods, customized products, and personal care items, are non-returnable.

Return Process

1. Contact our customer service at info@apextradedealsltd.store with your order details and reason for return.
2. Our team will provide you with a return authorization and shipping instructions.
3. Pack the item securely and send it to the provided return address.
4. Once we receive and inspect the item, we will process your refund within 5-7 business days.

Refunds

• Refunds will be credited back to the original payment method.
• Shipping costs are non-refundable, unless the return is due to a defect or an error on our part.
• If the item is returned in a damaged or used condition, a partial refund may be issued.

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2. Exchanges

Eligibility for Exchanges

• Exchanges are available for defective or damaged items.
• The exchange request must be initiated within 7 days of delivery.

Exchange Process

1. Email info@apextradedealsltd.store with photos of the defective or damaged item.
2. If eligible, we will provide further instructions on exchanging the product.
3. A replacement item will be sent once we receive the original item (if applicable).

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3. Exceptions & Additional Information

• Sale and clearance items are final sale and cannot be returned or exchanged.
• We are not responsible for return shipping costs unless the return is due to our error.
• If you do not receive your refund or replacement within the expected time frame, please contact us.

For further assistance, reach out to our support team at info@apextradedealsltd.store.

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APEX TRADE DEALS LTD
62 Gorleston Road, Birmingham, England, B14 4NR
Email: info@apextradedealsltd.store